When should a new vehicle warranty start?

[2ndAmend]

I hope you got a really good price.

 

[1971demon]

I hope you got a really good price.

He better of stole it....this sounds shaky,,

 

[DodgeCares]

I purchased a new 2024 Durango SRT AWD with 27 miles on it on 10/30/25. It was a "hail damage" car, with so far as I can see only 3 very slight hail dents. They told me that the warranty started at the date the dealership purchased it from Dodge. They could not show me any paperwork documenting when the dealership purchased it. So the official warranty start date on my Durango is 7/1/24. Interestingly, that is also the vehicle build date on the VIN sticker. Is this the proper and correct warranty start date?

If any assistance is required while your vehicle is at the dealership, we can gladly look into this further. Please reach out to us or give this message a like, and we'll follow up right away.

Chris,
Dodge Cares

 

[2ndAmend]

Hey, they have a new bot!

 

[EJP392]

The title received is clear with no branding. I contend that the warranty start date should be 9/16/25 or 6/26/25, not 7/1/24.

 

[jroyk]

The title received is clear with no branding. I contend that the warranty start date should be 9/16/25 or 9/26/25, not 7/1/24.

Keep fighting it, then.

 

[EJP392]

You indicated minor hail damage (3 small dents)...things still aren't quite adding up yet...what was the MSRP..and how much did you pay out the door....

MSRP was $79,845, I got it for 22K plus my 2020 Challenger Scat Pack..

 

[EJP392]

Keep fighting it, then.

Complaint was filed today with the AG.

 

[EJP392]

Unless you have a salvage title...

Nope, clear title, no branding.

 

[1971demon]

Nope, clear title, no branding.

Well...so far..so good

 

[TheRealStevo]

This sounds similar to a guy I interacted with on FB last week. Below is the exact verbiage of the title and the description.

2024 Dodge durango SRT Hellcat Premium Sport Utility 4D
$77,500

TOTAL OF 8 NEVER TITLED HELLCAT BLACK & PREMIUM PACKAGE DURANGOS LEFT OVER NEW STOCK FROM FACTORY PURCHASED FROM DODGE NO MILES NO OWNERS ALL WINDOW STICKERS VIEWABLE IN LISTING 1 VAPOR, 3 DESTROYER, 4 BLACK SAVE HUGE AND GO FAAAASSSTTT AAAFFF INBOX ME PLEASE!!!

He said they were from a dealer and left over stock from dodge. After interacting with a him a bit he said he only had 1 left and it was a demo. I told him I was not interested in a demo because I would not know if the the break in procedure had been followed and because the warranty had already started. Which he replied that the warranty had started on all of them and I should just buy an after market warranty. When I asked him why the warranty had started if they were new and never sold he said they were purchased at auction but never titled. I would think a dealer buying a new vehicle at auction would show up on a car fax but I do not know for sure. OP, good luck with the purchase and the AG. I hope it all works out. It sucks to buy a vehicle when the dealer has not been straight with you.

 

[jroyk]

This sounds similar to a guy I interacted with on FB last week. Below is the exact verbiage of the title and the description.

2024 Dodge durango SRT Hellcat Premium Sport Utility 4D
$77,500

TOTAL OF 8 NEVER TITLED HELLCAT BLACK & PREMIUM PACKAGE DURANGOS LEFT OVER NEW STOCK FROM FACTORY PURCHASED FROM DODGE NO MILES NO OWNERS ALL WINDOW STICKERS VIEWABLE IN LISTING 1 VAPOR, 3 DESTROYER, 4 BLACK SAVE HUGE AND GO FAAAASSSTTT AAAFFF INBOX ME PLEASE!!!

He said they were from a dealer and left over stock from dodge. After interacting with a him a bit he said he only had 1 left and it was a demo. I told him I was not interested in a demo because I would not know if the the break in procedure had been followed and because the warranty had already started. Which he replied that the warranty had started on all of them and I should just buy an after market warranty. When I asked him why the warranty had started if they were new and never sold he said they were purchased at auction but never titled. I would think a dealer buying a new vehicle at auction would show up on a car fax but I do not know for sure. OP, good luck with the purchase and the AG. I hope it all works out. It sucks to buy a vehicle when the dealer has not been straight with you.