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Delayed Transmission Engagement into Drive

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Chevyave

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Thread Starter #21
Just received an update from the dealership and FCA has approved replacing the valve body. The parts are scheduled to arrive next week Wednesday, so I should have the car back by next Friday. It does not appear that "Dodge Cares" had any to do with getting this approved and I have not heard back from Rob since I sent him a direct message yesterday evening. I will keep everyone posted on the end result, so if any other HC owner has a similar problem this thread will help them get their cars fixed as well.
 
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#22
Just received an update from the dealership and FCA has approved replacing the valve body. The parts are scheduled to arrive next week Wednesday, so I should have the car back by next Friday. It does not appear that "Dodge Cares" had any to do with getting this approved and I have not heard back from Rob since I sent him a direct message yesterday evening. I will keep everyone posted on the end result, so if any other HC owner has a similar problem this thread will help them get their cars fixed as well.
Hi Chevyave, We apologize for the delayed response. We responded to your DM, please take some time to review it and get back with us at your earliest convenience.
Rob
Dodge Cares
 
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Thread Starter #23
Rob,

I have sent you another DM and I must say I have been disappointed that five days have passed before you responded and no one from your office has contacted the dealer on my behalf. Again, I am going to outline the good and the bad in regards to this issue to the members on this forum, so this is your company's opportunity to step up and take care of a loyal customer that has spent a significant amount of money on your vehicles over the past 15 years.
 

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#24
Rob,

I have sent you another DM and I must say I have been disappointed that five days have passed before you responded and no one from your office has contacted the dealer on my behalf. Again, I am going to outline the good and the bad in regards to this issue to the members on this forum, so this is your company's opportunity to step up and take care of a loyal customer that has spent a significant amount of money on your vehicles over the past 15 years.
I know of no one on the forum that has actually received actual help from the Dodgecares people. They love to chime in for the PCness but unfortunately this seems to be the typical result unless DM magic is happening and no one is reporting back here afterwards.
 
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Thread Starter #25
I completely agree. If Rob from "Dodge Cares" really wanted to help he would have stepped in last week or at least by Monday morning. Regardless, he can change everyone's mind about his disingenuous offer to assist by actively getting involved.
 

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#26
The good thing about this problem is it does it every time, so the dealer has no problem replicating the problem. This particular case has been escalated to a STAR rep. whatever that means. Why they just don't change out the valve body is beyond me. Simple and easy task. If that doesn't fix the problem then the whole transmission needs to get replaced.
Transmission for these cars are not serviced at the dealer. They are exchanged out and sent back to evaluate the problem.
 
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Thread Starter #27
They are currently replacing the valve body to the transmission and it will be serviced at the dealer because everything is accessible through the pan. If that doesn't fix the problem then we will have a discussion/fight about replacing the entire transmission.
 

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They are currently replacing the valve body to the transmission and it will be serviced at the dealer because everything is accessible through the pan. If that doesn't fix the problem then we will have a discussion/fight about replacing the entire transmission.
OK Yours is the first I have heard of going into the trans. Hope it is the fix for you
 
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Thread Starter #29
The car is ready for pickup this evening. The dealer is already indicating this has not completely resolved the problem because the transmission has to go through the "relearn" process. Funny how my 2020 WB HC Charger that arrived with 10 miles on the odometer didn't require that process and shifted perfectly from purchase. Regardless, I will pick it up this evening and post how it now acts. I have a feeling this battle is not over.
 

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#30
Well that totally sucks and can totally understand the frustration and sincerely hope the best for you.
 

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Fingers crossed for you. 🤞
 
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Thread Starter #32
I picked up the car from the dealer and they replaced the valve body with part number RL261587AA, which retails for roughly 2K, so this is not an inexpensive part. Initial impressions is the car is finally fixed, but I will cold start it again tomorrow morning and then spend the next few weeks retesting. I have my fingers crossed, but it appears this ordeal is finally resolved. I will report my final impressions just so anyone else that is experiencing this problem will have some details to give to their dealer. I believe the dealer in my case, Frisco Dodge, does deserve some recognition for getting these repairs facilitated. It still frustrates me that this process had to be this difficult, but that negative probably belongs to FCA whom didn't want to make the 2K investment in my vehicle without some arm twisting.
 
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First cold start this morning yielded a perfect shift from Park into Drive. That is the first time this car has acted properly since purchase. This weekend I will put some miles on the car and retest, but everything is looking positive so far.
 

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Congratulations!
 

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